Policies and Terms


General Service Policy

In order to provide the optimal service for our clients and students we ask that you read through and abide by our policies prior to booking an appointment or registering for a class. If you booked an in-person session please arrive 10 - 15 minutes prior to your appointment time. If you booked a distance Reiki session we will send you Reiki at the appropriate time and email you afterwards if there is any guidance or follow-up information. If you booked an Angel Card Reading we will call you at the number you provided at the appointment time. If you are more than 15 minutes late for any appointment you automatically forfeit that appointment time and will not be refunded.

Reservation Policy

Must be 18 or older in order to book an appointment.

Cancellation & Refund Policy

Reiki Sessions, Angel Card Readings, Workshops:
We require a minimum of 48 hours to cancel any Reiki session, Angel Card Reading or 2-hour workshop in order to receive a full refund. This will ensure enough time for other clients to book that missed time spot. If you fail to cancel or reschedule your appointment more than 48 hours in advance of your session or workshop then you will not receive a refund. No exceptions. 

Reiki Classes, Full-Day and Multi-Day Classes:
For any Reiki or full-day or multi-day classes we require a minimum of 72 hours cancellation notice. No refunds will be given for any reason if the registration is not cancelled prior to 72 hours to the class start time. This will allow other students on waiting lists to make arrangements to attend. No exceptions.

We understand that emergencies due occur so if you are unable to make your appointment or class due to an emergency then Reiki Energy Healing LLC, at it's sole discretion, will determine if a refund can be granted.

Qualified Refunds will be procesed within 3 - 5 business days of cancellation. Times may vary given your financial institution.

Payment Policy

Non-refundable prepayment via PayPal is required for all appointments, sessions and classes. If you are unable to use PayPal for any reason you may call our office to prepay using a major credit card at 408-946-1981.

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